Pelco Service, Video Experts has been repairing Pelco equipment since 1998. In doing so, we have gained the technical expertise to offer best in class service and support for the full line of Pelco equipment. Video Experts carries all test equipment required to troubleshoot and repair the complete Pelco line, including legacy matrix systems, Sarix, Endura and ExSite.
Fully supported by the Pelco Global support network, we have access to the latest technical information leading to ‘first time fixes’ along with long term durability on our repairs. Pelco products are always returned with up to date software and hardware unless not suggested by the factory.
Video Experts offers a very quick turn-around on repairs with the help of our vast technical knowledge and spare part inventory control system. Our inventory system monitors our service facilities and alerts us when an inventory part runs low, allowing us the time to restock.
To maintain quality and reliability of Pelco products, we only use spare parts purchased directly from the factory. Pelco strives to keep all common parts in stock and utilizes a very efficient logistics system. With the combination of top quality Pelco factory support and Video Expert’s dedication to service excellence, together we offer a top rated Pelco Service and Support program.